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Chambers Latin America. The Client’s Guide. Chambers and Partners Legal Publishers.
12 de noviembre del 2025
Complaints books will be mandatory for stores and online retailers: what impact will this have?
Alex Sosa, partner and head of the Advertising, Consumer Affairs, and Privacy practice, analyzes the implications of the new law that requires retailers and digital platforms to have a virtual complaints book that is accessible and visible from their websites or apps.
